Russula builds technical service team in the US dedicated to mill production assistance
Russula has built a technical team with a 100% focus on delivering operational support and improvements to long product rolling mills. Based in Sturbridge, MA, USA. This multi-disciplinary service team consists of operations, mechanical and electrical experts.
At times, equipment suppliers base their standardized solutions on offering equipment, equipment and more equipment. Here at Russula we are interested in solving the problems at our customer´s mills so they run more efficiently.
Different from other suppliers, which fold customer service into the area of revamping existing plant equipment, this team is solely dedicated to making mills run better.
Standardized solutions become a one-size-fits-all compromise that affects many steel mills. However not all steel plants have the same operational difficulties. Custom solutions require a holistic knowledge of the long product rolling process. It is not enough to understand just how the electrical configuration affects production, but how the process impacts everything.
When a rolling mill asks me to visit, 85% of the time is spent diagnosing the short-comings in the mill. The other 15% is proposing the best way to fix them. Depending on the root cause of these reoccurring issues, revamping equipment may or may not be necessary. Many times the problems can be fixed without huge CAPEX investments.
This mill production assistance team will also assist in Russula´s ongoing Greenfield and revamp projects during hot commissioning. Their operational input will help expedite start-ups and ensure the mill returns to sustained production. The primary scope of work includes:
- Roll Pass Design and Consulting
- Process Optimization
- Modern Methods of Process Analysis
- Custom Equipment Design – small/medium scale projects
- Small and Medium sized upgrades
- Customized Solutions
- Internal Training
- Operational Training
- Process Reviews – On Site
- Hands on Courses - Mill floor, directly with operators
- Production Assistance
- Troubleshooting
Customer satisfaction requires having continual close customer contact. These teams will purposefully be kept small to give a more personalized service that engages the customer. The technical service team will provide production assistance for steel mills globally.
